Returns & Refunds

At SAF, we strive to deliver premium quality products and a seamless experience. However, if you are not fully satisfied with your purchase, we’re here to help.

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📦 Return Eligibility

You may request a return under the following conditions:

• The product is damaged, defective, or incorrect
• The product is unused, undamaged, and in original packaging
• Return request is raised within 7 days of delivery

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❌ Non-Returnable Items

The following items are not eligible for return:

• Products that have been used or installed
• Items damaged due to misuse or improper handling
• Customised or made-to-order products
• Returns requested after 7 days of delivery

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🔁 Return Process

To initiate a return:

1. Contact us at support@saf.com with:
   • Order ID
   • Product images (mandatory for damaged/defective items)
2. Our team will verify and approve the request
3. Pickup will be arranged (where available) or you may be asked to self-ship

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💰 Refund Policy

• Refunds are processed after product inspection
• Once approved, refund will be issued within 5–7 business days
• Refund will be credited to:
  • Original payment method OR
  • Bank account (in case of COD orders)

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🚚 Return Shipping Charges

• Free return pickup for damaged/incorrect items
• For other cases, return shipping charges may apply

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🔄 Replacement Policy

• Replacement is offered only for:
  • Damaged products
  • Defective items
  • Wrong product delivered
• Replacement will be processed subject to availability

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📌 Important Notes

• Please record an unboxing video for any damage claims
• Products must be returned with original packaging, tags, and invoice
• SAF reserves the right to reject returns that do not meet policy conditions

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📞 Need Help?

For any queries, contact us:

📧 support@saf.com